Frequently Asked Questions

APN Telehealth connects you with All Points North’s mental health services online. Options include Individual Telehealth Therapy, Family Telehealth Therapy, and a Professional Telehealth Program. Through virtual care, you can receive personalized support while making room for your work, relationships, and everyday responsibilities.

Your care begins with a comprehensive assessment of your background, current concerns, and goals. Our team uses that information to match you with a therapist suited to your needs. This is a personal matching process guided by clinical professionals, helping you build a meaningful connection from the start.

Our telehealth team includes clinicians with master’s and doctoral degrees, with backgrounds in professional counseling, marriage and family therapy, and psychology. Their specialties include mental health challenges, trauma, substance use recovery, and relationship concerns. Your therapist works with you to develop a treatment plan around your goals.

APN’s telehealth services are delivered by licensed clinicians, and our team profiles share information about their credentials, education, and experience. If you would like more information about your therapist’s qualifications or APN’s credentialing process, request those details before beginning care.

Telehealth therapy may be a good fit if you want support with depression, anxiety, trauma, stress, relationship challenges, or substance use recovery. An assessment helps determine the appropriate type of care for your needs. Some concerns require more intensive or in-person support, so telehealth therapy may not be the right option for every situation.

Your cost depends on the services you receive and any applicable insurance benefits. Request current telehealth pricing and a personalized estimate before beginning treatment. If you plan to use insurance, APN can review your benefits and explain estimated out-of-pocket costs, including your deductible and any authorization requirements.

APN provides virtual care through APN Connection, its secure, HIPAA-compliant app. Scheduled telehealth sessions give you dedicated time to connect with your therapist and work toward your goals. Confirm with your care team which communication options are available between appointments and when you can expect a response.

A live video session allows you and your therapist to see and speak with each other in real time. At your scheduled appointment, join using the connection instructions provided for your care. Choose a quiet, private space and use a compatible device with a camera, microphone, and reliable internet connection. During the session, you can discuss concerns, explore patterns, and practice skills with your therapist.

Individual Telehealth Therapy offers ongoing support, with your treatment plan shaped around your needs and goals. Discuss the appropriate frequency and duration with your therapist. Structured programs may have a defined schedule—for example, APN describes its Virtual Professionals Program as an eight-week program with personalized aftercare recommendations.

Payment options may include self-pay or eligible insurance benefits, depending on your service and coverage. Before starting, confirm your payment arrangements with APN, including accepted payment methods, when payment is due, and any amount you may owe after insurance. Family and couples telehealth therapy is available through self-pay or out-of-network benefits.

Yes. APN works with many PPO insurance plans through out-of-network benefits and has selected in-network insurance relationships. Coverage for telehealth therapy depends on your specific plan, service, and eligibility. APN offers free benefits verification to help you understand your coverage and estimated costs before committing to treatment. Verification does not guarantee that every service will be covered.

APN uses evidence-based approaches, including cognitive behavioral therapy and other methods selected for your needs. You and your therapist establish goals and develop a personalized treatment plan. No approach can guarantee a particular outcome, so discuss your progress regularly and speak openly about what is helping and what may need to change.

Yes. APN is required to protect the privacy of your health information, including treatment-related communications through APN Connection. Confidentiality has legal limits, including certain disclosures required by law or necessary to address a serious threat to health or safety. APN’s Notice of Privacy Practices explains how information may be used or shared. Ask your therapist to explain these limits and how they apply to your care.

APN Connection is described by APN as a secure, HIPAA-compliant platform for virtual care. APN’s privacy notices explain how personal and health information is handled and outline your rights. You can also help protect your privacy by attending sessions in a private space and keeping your account information secure. Information you choose to share through APN Connection’s community features is governed by a separate community privacy policy.

Select Schedule a Telehealth Appointment to take the first step. APN’s intake process includes an assessment of your needs, background, and goals to help identify the right therapist and level of support for you.

Your initial assessment is an opportunity to share what brought you to telehealth therapy, discuss your mental health history, and explain what you hope to accomplish. APN uses this information to recommend an appropriate approach to care and match you with a therapist. You can also bring questions about the treatment process.

No. You can explore APN Telehealth whether you are seeking care for the first time or continuing support after another treatment program. APN offers multiple ways to begin care, with recommendations based on your current needs.

Individual Telehealth Therapy provides one-on-one support focused on your mental health, personal challenges, and goals.

Family Telehealth Therapy helps families and couples work through relationship patterns, improve communication, and build healthier boundaries.

The Professional Telehealth Program offers structured treatment and peer support for professionals navigating mental health concerns, recovery, burnout, and workplace challenges.

Family Telehealth Therapy can involve partners, relatives, or chosen family members who play an important role in your support system. APN’s family therapists work with participating family members to understand their concerns and develop shared goals. Discuss who should attend with your therapist before scheduling joint sessions.

Availability depends on your location, the service you need, and the clinician’s authorization to practice where you are physically located during the appointment. Confirm availability before starting care, and notify your therapist before traveling or joining a session from another state or country.

Your schedule depends on your treatment plan and the program you choose. Confirm the session length and recommended frequency when arranging care. Structured programs have different commitments: APN’s published Professional Telehealth Program schedule includes two-hour sessions three times a week over eight weeks.

Let your therapist or APN care team know if the connection does not feel right. Share what would help you feel more comfortable, whether that involves communication style, treatment approach, or experience with a particular concern. You can ask about other therapist options and their availability.

Choose a private, comfortable space and check your internet connection, camera, and microphone beforehand. It may help to write down your main concerns, questions, current medications, and any previous treatment experiences. You do not need a prepared speech—just a starting point for the conversation.

Medication management is a separate service from talk therapy and is not automatically included with an individual telehealth appointment. APN currently lists psychiatry and medication management for eligible APN and Plus clients enrolled in residential, partial hospitalization, and intensive outpatient care in Colorado, California, and Texas. Confirm eligibility and availability for your situation.

You do not need to have everything figured out before your first appointment. You can begin with what has been difficult lately, what you would like to change, or simply how you feel about starting telehealth therapy. Let your therapist know if you feel nervous or need help finding a starting point.

Do not wait for a scheduled telehealth appointment if you need emergency help. In the United States, call 911 for immediate danger or a medical emergency. For a mental health or suicide crisis, call or text 988. Outside the United States, contact local emergency services.